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brandybrooks

Covid Update 12/11/2020

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Effective 12/11/2020, clients will no longer be able to enter the building. In July, we opened up with Phase I which allowed 1 pet parent in the exam room for doctor appointments. With case numbers reaching an all time high, we have made the difficult decision to scale back and operate fully curbside once again. We want our clients to safe as well as our staff so that we may continue to care for your pets during this pandemic.

If you have an appointment for your pet and have been experiencing any covid-like symptoms, have had direct contact with a positive Covid-19 person, or have recently traveled outside of New England, please let us know. We may ask that you make arrangements to have someone else bring your pet in for the appointment, or reschedule to a later date.

Upon arrival for your appointment, please note the number parking spot you’re in and call the office at 603-332-3358 to let the receptionist know you’ve arrived for your appointment. A nurse will call your cell phone to go over intake questions. You will then be asked to meet the nurse at the door, where we will take your pet inside for an exam. You will be asked to wait in your car. The doctor will call you to go over exam findings. At the end of the appointment, the nurse will take payment over the phone as well.

We understand how difficult it can be to not be with your pet for an appointment, please let us know if your pet is particularly anxious or fearful without you, and we can discuss options to keep everyone safe and comfortable.

We know that phone lines are often busy, wait times may be more than usual, and their may be limited appointment availability as we deal with a decrease in staff. Our goal is remain open to care for your pets, so we hope that you understand that cooperation and compliance is crucial.

 

Thank you