Prescription Policy

All prescriptions from Animal Health Center require what we call a Veterinary-Client-Patient Relationship (VCPR). This means that your pet should have an established care regimen by one of our doctors within the last 12 months, be up-to-date with vaccines, and both the client and veterinarian are on the same page about the patient’s well-being. Please allows 48 hour notice for all prescription requests. Animal Health Center stocks a limited quality of some of our most common  medications. For long term medications, we recommend having it auto-shipped from our online pharmacy. For prescription diets, we recommend Hills To Home delivery service. We would be happy to assist getting you started with home delivery prescriptions! You may choose to purchase your pet’s medication, flea, tick, and heartworm prevention, or prescription diet from a third-party online pharmacy. There are many online pharmacies to choose from, therefore we do not recommend any pharmacy over the other. We do not mail, fax, call in, or email prescriptions into online pharmacies other than our own. If you wish to utilize a different pharmacy, you must pick up a written prescription and send it to the pharmacy of your choice by whatever communication method they prefer.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

Requirements for a pet to be an in-patient are: rabies vaccination, distemper vaccination, and have flea prevention.

Drop off and surgical appointments require a treatment plan signature and deposit.

As of July 2020, we have made the difficult decision to limit new patients to better serve our long term clients. Due to Covid-19 and area/local clinics closing or altering hours, we have an influx of new clients and patients. For sick patients, we would be happy to refer you to a 24 hour referral hospital where you can seek quality care. Our doctors have been working hard and even extended hours to see as many patients as possible in the recent months. Existing appointments will be seen by our doctors and new updates will be posted in the future regarding this policy changing. We apologize for any inconvenience and thank you for your understanding.

No Show Policy

If you must cancel an appointment we ask for 24 hours notice. For surgical appointments we ask for 48 hour cancellation notice. (These appointments are very costly if they are cancelled at the last minute.) A late cancellation fee may be applied to your account for last minute cancellations.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. We also accept CareCredit, which allow clients to make interest free payments and Scratchy Pay, which is a personal loan. There is a $25 returned check fee and we will no longer accept checks if a prior check has been return unsettled. Thanks for your understanding.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.

It’s that simple! And we strictly adhere to this policy.

Privacy of personal information is an important principle to the Animal Health Center. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.

AHC is responsible for protecting any of your personal/financial information that it has in its possession.

AHC shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

AHC shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.