Reopening – Phase I

By July 13, 2020 Uncategorized

Starting Monday July 20th, 2020, Animal Health Center will allow 1 person inside the exam room for a pet’s appointment. Curbside is still available if you do not wish to be present in the exam room with the veterinarian and nurse. We ask that you call from the parking lot to let us know you’ve arrived. The nurse will bring you right into 1 of our 2 exam rooms that have a side entrance. Some procedures may still need to be done in our treatment area, which may require us to bring your pet out of the exam room for a portion of the exam.

We will be emailing a few questions prior to your appointment, or you will be asked over the phone at your arrival:

1. Have you experienced any of the following symptoms in the last 48 hours:

Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
2.  Have you been in contact with a known positive Covid-19 person in the last 14 days?
3. Have you traveled outside of New Hampshire, Maine, or Vermont in the last 14 days?
If you do not have any symptoms and can answer “no” to the last 2 questions, you will be permitted to enter the exam room with a mask. If you do not have a mask, one can be provided, but we encourage you to bring your own. Masks must be worn in a manner that covers your mouth and nose at all times.
As a lot of our nurses here are parents, we understand that it may not be possible to bring your pet to an appointment alone. We ask that you do not leave your car running unattended with young children or other pets inside. We would be happy to continue to provide curbside service for you in these situations.
Since we will be operating with 2 exam rooms (instead of using all 4 rooms like we did before Covid-19), it may still be necessary to do curbside service for your pet’s exam if the 2 exam rooms are in use for a prolonged period of time. We may also choose to take your pet’s medical history over the phone while you wait in the car before entering the exam room, while the exam rooms are being disinfected. We appreciate your patience and understanding as we navigate through this reopening process.
Clients will exit through the same entrance of the exam room. We will be taking extra measures to thoroughly clean the exam room after each client.
Our lobby will still remain closed to the public at this time. We will continue curbside service for nurse appointments, surgical and medical check ins and pick ups, as well as food and medication pick ups.
For more updates:

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