Covid-19 Update 3/26/2020

By March 17, 2020 March 27th, 2020 Uncategorized

Thursday March 26th, 2020

Gov. Sununu announced a stay-at-home order to take effect tomorrow, Friday March 26th, 2020 at 11:59pm. We want to let you know, at this point, we are still considered essential and willl be open. We are making every effort possible to follow CDC guidelines, minimize exposure, and flatten the curve.

 

 

 

Effective Tuesday March 17th, 2020 at 1:00pm

With the rising threat of COVID-19, we have had to make some difficult decisions necessary to protect the health of our employees and to protect you as our client while we continue to deliver care to pets in our community. The following new policies are effective immediately.

Update on Hospital Operations:
If you have a compromised immune system or increased risk of coronavirus illness, please reschedule any routine care appointments you have scheduled. During this time we will waive our cancellation fees for same day cancellations. Please still call or email our office if you cannot make it or need to reschedule.

We will remain available for care as always.

ALL pets and owners will wait in their cars, so there is no need to sit in the waiting room. Upon arrival, if you have a cell phone, remain in your vehicle – call our office number to check in.

In the absence of a cell phone, please approach the window nearest the desk. Veterinary staff will come to your car to escort your pet to an exam room and we will ask you all questions over the phone or prior to going inside. Once your pet has been evaluated, you will receive a phone call from the doctor.

If you do not have access to a cell phone or do not have unlimited phone call ability, we will provide a temporary phone for you to use from your car that is to be returned to us upon check out.

If you’re not feeling well and have concerns about your pet, or if you are exhibiting respiratory signs, have a fever, or have traveled to any part of the world experiencing high incidence of outbreaks (China, Italy, South Korea, or Iran) then:Call us to speak to staff/doctor who will determine if your pet needs to be seen.

Curbside Pick-up – Call in product/medication request and pay over the phone. Give us a call when you arrive and we’ll bring the items out to your car. Please give us 24 hours notice prior to coming to pick up any prescriptions or preventatives.

You can easily order products and prescriptions and have it conveniently mailed directly to your house from our online pharmacy.

Another option is to request a refill from us by email ([email protected]) or our FREE mobile app ‘AHC Rochester’ which is available for Apple users here or on Google Play store here

EXISTING SCHEDULED APPOINTMENTS
Scheduled appointments will proceed as planned with the above directives as far as checking in remotely and waiting in the car. To cancel your appointment, please call 603-332-3358. Pet owners can expect to receive a phone call if their appointment needs to be rescheduled.

NEW POLICIES FOR PATIENTS
Effective immediately, no personal items can be left with the pet while in office, including blankets, toys, collars, leashes, etc. Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol -based solution.

For the latest Information on COVID-19 visit the CDC, American Veterinary Medical Association, and our local Department of Health and Human Services

603-332-3358

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