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Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off’ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We request that animals be placed on a leash or in pet carriers before entering the waiting room.

No Show Policy

If you must cancel an appointment we ask for 24 hours notice. For surgical appointments we ask for 48 hour cancellation notice. (These appointments are very costly if they are cancelled at the last minute.) A late cancellation fee may be applied to your account for last minute cancellations.
Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. We also accept CareCredit, which allow clients to make interest free payments.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Privacy Policy

We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.

It’s that simple! And we strictly adhere to this policy.

Privacy of personal information is an important principle to the Animal Health Center. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.

AHC is responsible for protecting any of your personal/financial information that it has in its possession.

AHC shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

AHC shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.